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Support

Learn what support is available to you, what each channel covers, and where to go for technical or ESG-related help.

Getting help​

You can contact us directly from the platform at any time via the chat bubble in the bottom corner, or by email at [email protected].

Use support for questions related to normal use of the platform, such as:

  • platform behaviour and functionality,
  • how specific features work,
  • questions about AI-generated analysis or calculations,
  • technical issues or unexpected behaviour.

We also welcome feedback on the AI and the platform. Your input helps us improve the product experience and the quality of our service.

FAQ and resources​

Visit our FAQ for answers to the most common questions, including topics related to assessments, surveys, reports, emissions, and your account. Other pages in this documentation center are available to explore at any time.